Help & FAQ
Can't find what you're looking for? Email us at info@navigrate.com.
Getting started
How do I set up my account?
Create a free account, then add your technicians from the Technicians tab — name, trade, vehicle ID, coverage area, and home base address. A demo crew is added automatically so the board isn't empty on day one; replace it with your real crew whenever you're ready.
Do I need a credit card to try it?
No. Every account gets a 14-day free trial with full features and up to 3 technicians — no card required.
Can I import my existing technicians or jobs?
Not yet — technicians and jobs are added one at a time from the app today. TODO(navigrate): consider a CSV import if this comes up often.
Scheduling & drive-time
How does the drive-time flag work?
When you book a job, Navigrate compares its location to the technician's previous stop that day (or their home base, if it's the first job). If the estimated drive is over your threshold, the booking is flagged and Navigrate suggests a closer, same-neighborhood time instead.
Can I change the high-drive threshold?
Yes — go to Settings and adjust the "Maximum High-Drive Threshold" slider. It applies to every new booking and to the flags shown on your dashboard and route map immediately.
What if I need to reschedule a flagged job?
Open the appointment from the Schedule or Routes tab — if it's flagged, you'll see suggested alternate times right there, or you can set a custom time.
Technicians & roster
How many technicians can I add?
Up to 3 during your free trial. After that, it depends on your plan — from 1 technician on Solo up to 25 on Business. See the Plan page in the app for the full list.
What's the "coverage area" field for?
It's a free-text label for the zone or neighborhood a technician typically works — useful context on their profile. It doesn't restrict which jobs they can be booked for.
Billing
How much do the paid plans cost?
Four plans, priced by how many technicians you need — see the Plan page in the app or the pricing section on this site for current rates and the monthly/annual breakdown. TODO(navigrate): confirm final pricing before launch.
What happens when my free trial ends?
Your 14-day trial includes full features for up to 3 technicians. Once it ends, you'll need to choose a plan to keep creating new bookings or technicians — your existing data stays put, nothing is deleted.
How do I upgrade or cancel?
From the Plan page in the app, or email info@navigrate.com and we'll take care of it. TODO(navigrate): self-serve checkout and billing management via Stripe is not live yet — upgrades are handled manually until that's wired up.
Do you store my card details?
No card is collected during the trial. Once billing launches, payment will be handled entirely by Stripe's hosted checkout — Navigrate won't receive or store your card information.
Account & data
Who can see my dispatch data?
Only your account. Every technician and job record is protected by row-level access control, so no other Navigrate account can read your data.
How do I delete my account or data?
Email info@navigrate.com and we'll take care of it. TODO(navigrate): add a self-serve delete option in Settings if this becomes a common request.